Recorded on April 23, 2015
Are we creating value for our customers every day? Today just “servicing” your customer is not enough. If you want to hold on to your customer base, whether internal or external, you must consistently add value to exceed your customer’s expectations. How can we – as an organization, department or individual – be 1 percent better than the competition?
This webinar will cover:
- Creating 1 percent of separation.
- The 7/11 rule of customer service.
- Adding value for your customers, both old and new.
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Meet the Presenter …
Tim Smith has been in the training and development field for more than 28 years and has worked in the newspaper and print industry for more than 10 years. He started out in circulation and was promoted to a supervisory role in production due to his work ethic and results. He has also worked on the sales side of the business, again being promoted to sales manager due to his results, repeat business and ability to develop new business.
Smith has delivered tailored training programs on management skills, customer service and sales to the newspaper industry for more than 10 years. He has helped several publications develop customer service models and increase sales through a more consistent consultative sales process with both outside display and inside classified salespeople.