Recorded April 20, 2017
Does your workplace look like your last family picnic?
Does your customer and co-worker look and act different than 10 years ago?
Do you experience challenges working with others from different generations?
If you answered yes to these questions, then this practical, real-life situational seminar is for you!
With the country’s changing demographics – the workplace is different than five, 10 and 15 years ago. This program will help you understand not only yourself, but the other generations, and give you specific tips on how to be more successful with a diverse workplace. You will leave with a renewed sense of your working relationships.
Learning objectives for the day:
- Understanding the different generations
- Old School, Baby Boomers, Gen X, Millenniums or Gen Y
- Techniques on creating a more productive workplace
- How to communicate effectively with each generation
- Techniques on what motivates each generation
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Tim Smith has been in the training and development field for more than 28 years and has worked in the newspaper and print industry for more than 10 years. He started out in circulation and was promoted to a supervisory role in production due to his work ethic and results. He also has worked on the sales side of the business, again being promoted to sales manager due to his results, repeat business and ability to develop new business.
Smith has delivered tailored training programs on management skills, customer service and sales to the newspaper industry for more than 10 years. He has helped several publications develop customer service models and increase sales through a more consistent consultative sales process with both outside display and inside classified salespeople.