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Certificate Programs

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Webinars are conducted by a presenter showing slides. The slides will appear through your Internet browser and the audio will be presented through the phone.

Each registration receives one webinar connection link.

After registering for a webinar, you will receive a receipt by email, as well as a second email with the log-in and call-in information. The subject line of the second email will read “Meeting Confirmation.”

If you have not received the email with the webinar access information, be sure to check your spam mail folder as it may have been held up there.

If you need assistance with registration or logging in the day of the webinar, please contact:

Jana Shepherd
515.244.2145
Email


Communicating and Collaborating Across Generations


Thursday, April 20
2:00 – 3:00 PM EDT 

Does your workplace look like your last family picnic?
Does your customer and co-worker look and act different than 10 years ago?
Do you experience challenges working with others from different generations?

If you answered yes to these questions, then this practical, real-life situational seminar is for you!

With the country’s changing demographics – the workplace is different than five, 10 and 15 years ago. This program will help you understand not only yourself, but the other generations, and give you specific tips on how to be more successful with a diverse workplace. You will leave with a renewed sense of your working relationships.

Learning objectives for the day:

- Understanding the different generations
- Old School, Baby Boomers, Gen X, Millenniums or Gen Y
- Techniques on creating a more productive workplace
- How to communicate effectively with each generation
- Techniques on what motivates each generation

 

Ticket Type Price Spaces
Registration Fee $35.00


Register each seat below and continue to Authorize.Net for secure payment.

Seat 1









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*Registrations received after April 17 are subject to a $10 late fee. Registration for this program closes at midnight April 19. Log in instructions will be sent 48 hours ahead of scheduled program. If you are interested in participating but are unable to attend the live webinar, we encourage you to sign up anyway. As part of your webinar package, you will receive free access to the archive of this webinar by registering for the live session.

Meet the Presenter …  

Tim Smith has been in the training and development field for more than 28 years and has worked in the newspaper and print industry for more than 10 years. He started out in circulation and was promoted to a supervisory role in production due to his work ethic and results. He also has worked on the sales side of the business, again being promoted to sales manager due to his results, repeat business and ability to develop new business.

Smith has delivered tailored training programs on management skills, customer service and sales to the newspaper industry for more than 10 years. He has helped several publications develop customer service models and increase sales through a more consistent consultative sales process with both outside display and inside classified salespeople.